Our shipping insurance offers complete protection for your order against unexpected issues during transit. By opting for this coverage, you gain peace of mind knowing that your purchase is safeguarded against damage, loss, or theft.

1. What Does the Insurance Cover?

Our insurance policy covers the following scenarios:

• Damage: Physical damage to your item during shipping.

• Loss: Your package is declared lost by the carrier.

• Theft: Your order is stolen after being marked as delivered.

2. How to File a Claim

If your insured order experiences any of the above issues, follow these steps to file a claim:

1. Contact Us: Reach out to our customer support team via Send Us a Message within 7 days of delivery or expected delivery.

2. Provide Information: Include your order number, a brief description of the issue, and any supporting evidence (such as photos for damaged items).

3. Claim Processing: Once your claim is submitted, we will evaluate the details and respond within 2-3 business days.

4. Resolution: If approved, you will receive a replacement at no extra cost.

3. Important Guidelines

• Claims must be initiated within 7 days of delivery or expected delivery date.

• In case of theft, please provide evidence of a secure delivery location or any surveillance footage, if available.

• For damage claims, include clear photos of the item and packaging.

• Shipping insurance must be purchased during checkout and cannot be added later.
  

• Second Order (Reshipment) Policy:

  • If the original package shows as delivered by the carrier but the customer claims it was not received, we may issue a reshipment.

  • However, if the reshipped order (second shipment) is also marked as delivered and the customer claims non-receipt again, shipping insurance does not cover this second instance.

  • This policy is in place to mitigate potential misuse and ensure fair coverage.

4. Limitations & Exclusions

Shipping insurance does not cover:

• Items incorrectly ordered by the customer.

• Issues arising from incorrect shipping information provided at checkout.

• Normal wear and tear or minor cosmetic damages that do not affect product function.

5. Refunds and Replacements

If your claim is approved:

• Replacement: We will send a new item as soon as possible.

• Refund: If a replacement is not possible, you will receive a refund via the original payment method.

6. Contact Us for Support

If you need assistance with your claim or have any questions, please Send Us a Message. Our support team is here to help!

Would you like me to tailor this policy to include any specific details about your products or shipping methods?